Privacy Policy
01. All information collected when registering as a member such as Full name, email, telephone, and other non-mandatory data are private and serve only to manage flows within the site and better communication with users and are not provided to third parties except when performing purchases as follows explaining;
02. All information collected during the purchase such as full name, email, telephone, addresses, cpf or cnpj, payment card data are necessary to offer you the various benefits of the website and enabling access to the virtual store to carry out your purchases and signatures. This data is protected and sent only to banking service providers.
03.Links and hyperlinks can take the user to other websites and these have their own policies and there is no responsibility for data collection outside our website.
04.Some areas where users can expose their information such as the Blog, comment boxes, ranking buttons and "likes", texts, images and videos in Profile, Members and Files are their sole responsibility.
05We do not guarantee the complete deletion of information given even after login cancellation or deletion due to non-compliance with the terms of use.
06.IP geolocation information is automatically collected only to provide data and flow graph across the platform.
07.Logins made through Facebook or Google accounts can transfer data between these platforms.
Cookies and web beacons can be used by partners such as Google Analytics.
08.Changes to the privacy policies may undergo changes, additions or reductions and the content is always available in a link at the bottom of the site.
Reimbursement
1. As with any remote purchase, the deadline for withdrawing the product is 7 days from receipt.
For physical products, after requesting a refund, it will be necessary to return the product with a bill for delivery to be collected (expenses paid by the store) and within 5 days the refund request will be sent through the operator on the card or bank account of the same ownership. Operators can take from 7 to 30 days to refund the amount.
Likewise, for digital (non-physical) products, there will be no return of the material, in case of course subscriptions, and players will only be canceled the user's access .
2.The request must be made using the same form below.
Delivery policy
1.Digital download products and info-products (Pdfs, audio and video) purchased in the store are delivered immediately after the purchase is made by clicking the download button received in the email provided with the purchase or "My orders" in the menu. login, a temporary 30-day link, for audios and videos purchased directly from players, the link will be valid for 3 days for download. If there is an error on the page, an impediment to downloading and/or not receiving the link in your email, you can request a resubmission using this form below, as well as if the link expires due to time.
2.For physical products, the delivery time may vary according to the region or adversity that postal companies are temporarily subject to, which can be estimated by checking the shipping method option. The shipping cost is calculated by the same criteria. Post preparation period is 1 to 3 days. A postal tracking code will be provided as soon as it is done. post. If your email does not reach your mailbox or the deadline exceeds the estimate, please contact us through this form and we will find out to find a solution for delivery as soon as possible.
Exchange policy
1. If there is any defect in the info-product (article sold by download) of any kind, the purchaser may request the exchange (reshipment) of the files purchased using the form below, using the same email address provided at the time of purchase.
2.For physical products that are defective or malfunctioning, the exchange may be requested within 90 days of receipt of the purchase through the same form or by phone/whatsapp (41)996835817.
3. For the exchange, the product must be sent to the store without showing signs of misuse related to the problem for analysis. Posting/reshipping a new product. If it is found that it has no defect, but lack of understanding of its operation, we will contact you to explain how to operate and if the customer accepts, we will return free of charge.
4. The shipping period for the customer will be 5 days after receipt. Depending on the product, since it is handcrafted and handmade, time will be needed for another confection and our team will contact you to inform, in this case the customer can ask for a refund of the amount paid.
05. For single copy products, they can be repaired to their satisfaction or a refund offered as there is no way to exchange them for another one of the exact same model.